Privacy Policy

1. Who We Are

Lily & Belle is a craft shop and café based at the Duchy Palace, Lostwithiel, Cornwall. We are committed to protecting your personal information and being transparent about how we use it.

If you have any questions about this policy, please contact us at hello@lilyandbelle.co.uk.

2. What Information We Collect

We collect personal information when you:

• Make a booking for afternoon tea or a craft course
• Submit an event or private hire enquiry
• Contact us via our contact form or email
• Sign up to receive our newsletter or marketing emails

The information we collect may include your name, email address, phone number, and any details you provide in booking forms (such as dietary requirements or special occasions).

3. How We Use Your Information

We use your personal information to:

• Process and confirm your bookings
• Respond to your enquiries
• Send you information about our courses, events, and offers (with your consent)
• Improve our services

4. Legal Basis for Processing

We process your personal data on the following bases:

• Contract: to fulfil bookings you have made with us.
• Legitimate interests: to manage our business and communicate with customers.
• Consent: for marketing emails — you may withdraw consent at any time.

5. Sharing Your Information

We do not sell or share your personal data with third parties for their own marketing purposes. We may share your information with trusted service providers who help us operate our website and business, under strict confidentiality agreements.

6. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking information is typically retained for up to 3 years. You may request deletion of your data at any time.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent for marketing at any time
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, please email us at hello@lilyandbelle.co.uk.

8. Cookies

Our website may use cookies to improve your browsing experience. These are small files stored on your device. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: